OUR POLICY & PROCEDURE


SAFETY
We hold Safety as our highest priority when we are Training our Clients. We ask that you at all times be considerate of yourself, your team mates and your Trainer's safety and comfort. We require you to complete our medical form to inform us of any pre-existing conditions, pain or injuries that may affect your ability to train. We are here to ensure that you receive the best possible training to your condition so please be honest and up front with us to get the best for you. In case of any accident or injury, we ask that you sign a form that identifies your injury for insurance purposes and we will help you to seek appropriate medical assistance. Please note that our Trainers have First Aid Training but are not medical professionals and can only give advice as suggestions only.

EQUALITY & FAIRNESS
Butterfly Boxing is about Women's Boxing Training and is designed to meet the specific needs for Women. We do not discriminate against any person, regardless of gender, race, religion or beliefs. The Boxing Shop Team, Trainers and representatives are all required to abide by our anti-discrimination policy.

CANCELLATIONS
The Boxing Shop have made contingency plans in case of bad weather and other such causes that may prevent training from occurring outdoors. If for any reason a session must be cancelled, an alternate time and date that is most suitable will be rescheduled as appropriate.If you are unable to attend a session, we ask that you contact your trainer as a courtesy and so you can be kept informed of any new information that may affect you.

REFUNDS
It is our policy to collect up front payment for our courses from our Clients. This ensure accountability to all our participants to maximise their efforts to complete the program to the best of their ability. We cannot be responsible for any sessions that your are unable to attend. Refunds can only be given if payment has been made in full prior to the date of course and request has been made prior to the start of the program. Only special approved circumstances will be considered in other cases. Refunds will be less any transaction or credit card reversal fees.

FEEDBACK
We appreciate all your comments, feedback and suggestions. Please contact us at any time via Telephone, Post or email to submit yours:
Telephone 1300 66 00 17
Email          info@theboxingshop.com.au
Post            The Boxing Shop P.O. Box 2013 Logan City QLD 4114
Manager    Gareth Williams 0401 836 824 Huia Hikaiti 0413 51 2001     

GRIEVANCES
The Boxing Shop makes it our business to ensure that all our valued Clients are completely satisfied with the service and products that are providing. If you have any issues or complaints, please contact The Managers of The Boxing Shop - Gareth Williams & Huia Hikaiti directly to discuss your issue.